Please confirm your Vintage!
Are you 18 or over? If you're under 18
we can't let you in the cellar door.
(Sorry it's the law)
YES
NO
LOG IN
|
REGISTER
|
STORE FINDER
|
GO

RETURNS & REFUND POLICY

Courier deliveries of products purchased on this website are insured in transit to your delivery address. In the unfortunate event that products you have ordered are damaged in transit or missing from the delivery then under the terms and conditions you must notify the Glengarry customer service team no later than three days after the receipt of products. Call us on 0800 733 505 or email sales@glengarry.co.nz and refer to your order number so we can resolve the issue. Usually this will be by way of sending you replacement products but due to item availability may involve product substitution or credit.

Our quality guarantee policy stretches across our retail stores and into our online business - when buying online, we want to ensure that you're still receiving the dedicated service and care you'll find in any of our bricks & mortar stores. So if by some chance you do receive a faulty product, we'll replace it, no question. Don't destroy the product, just give us a call on 0800 733 505 or email sales@glengarry.co.nz and we'll work through the process of getting the product back to us and providing you with a replacement or credit. If the wine simply doesn't suit you, perhaps was not what you were expecting, we get that; just contact us and we'll sort it for you. In fact, if there's a problem with anything (well, anything to do with wine), drop us an email, we'd love to hear from you and assist in getting it right.

We always ensure that we comply, for your peace of mind and our protection, with the Consumers Guarantee Act.

Please note that under the terms and conditions you have no entitlement to return goods for a refund beyond the situations covered above and if Glengarry does consent to the cancellation of your order you may need to incur handling charges to return products to Glengarry.


All prices are stated in New Zealand dollars inclusive of goods & services tax (GST). Alcohol is supplied under our licence which can be viewed here. In order to purchase alcohol you must be over 18 years old and legally entitled to do so. All transactions are subject to this and all our other Terms and Conditions, which can be viewed here. Please note that your web browser must have cookies and javascript enabled in order to use all of the features of this website, including online shopping.

Copyright ©2005-2017 Glengarry Wines Limited