Courier deliveries of products purchased on this website are insured in transit to your delivery address. In the
unfortunate event that products you have ordered are damaged in transit or missing from the delivery then under the
terms and conditions you must notify the Glengarry
customer service team no later than three days after the receipt of products. Call us on
0800 733 505 or email firstname.lastname@example.org and refer to your order number so we can resolve the issue. Usually this will
be by way of sending you replacement products but due to item availability may involve product substitution or credit.
Our quality guarantee policy stretches across our retail stores and into our online business - when buying online, we want to
ensure that you're still receiving the dedicated service and care you'll find in any of our bricks & mortar stores.
So if by some chance you do receive a faulty product, we'll replace it, no question. Don't destroy the product,
just give us a call on 0800 733 505 or email email@example.com and we'll work through the process of getting the product
back to us and providing you with a replacement or credit. If the wine simply doesn't suit you, perhaps was not what you were expecting,
we get that; just contact us and we'll sort it for you. In fact, if there's a problem with anything (well, anything to
do with wine), drop us an email, we'd love to hear from you and assist in getting it right.
We always ensure that we comply, for your peace of mind and our protection, with the Consumers Guarantee Act.
Please note that under the terms and conditions you have no entitlement
to return goods for a refund beyond the situations covered above and if Glengarry does consent to the cancellation of your
order you may need to incur handling charges to return products to Glengarry.