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TESTIMONIALS

"The New Zealand Nurses Organisation is based in Ponsonby and went to Dida's Bar, on the corner of Blake Street and Jervois Road, for our Christmas lunch yesterday. I initially dealt with Chris Tillack when enquiring if it would be possible and how we could manage the lunch for 20 people. I found him excellent and easy to deal with. I supplied a list with two choices of tapas for each person and Chris suggested that we start with the Patata Bravas and Embutido, which was perfect, and we finished with Truffles and Churros. Chris was working yesterday with Nick and I wish to pass on that the food and service was excellent; everyone who attended come away very pleased and enjoying the afternoon, the conversations and good feeling has continued this morning as well. I wanted you to know the excellent service your employees provide, and what an enjoyable experience we had. I also regularly buy coffee and a salad from the other Dida's and appreciate the friendly and efficient staff at that organisation as well. You employ great people keep up the good work both in service and food preparation."
"I would just like to point out what excellence service your business has. I've shopped with Glengarry twice now, and both times the delivery has been very prompt- even when it's to the other end of New Zealand! And your products are fantastic too, I love how you have 'gift' ideas available on your website. So overall, a big thanks for doing an awesome job."
"I have been meaning to write to you (Glengarry Newmarket) all week since returning to work to thank you again for your advice and assistance with the wines for our recent wedding. All wines were well appreciated by our guests with one in particular enthusing over the Sauvignon Blanc and another spotting the 'Rua' and exclaiming with delight! The champagne was excellent and was, in fact, the only wine that was completely consumed so I shall have to come round and buy another couple of bottles to store away for future use. That said we also have a fair amount of the other wines left over to enjoy going forward and probably should have taken your comments on board a bit more about the 'volume' that we were purchasing, but no harm as they are such lovely wines!"
"I would just like to send you a quick message to say that I visited your Parnell store on Saturday Morning and received the best service I think I have ever had from one of your stores? The young man Matt was incredibly helpful as I was looking for a particular wine recommended by a friend overseas? Which he was able to find immediately and then introduced me to other wines from the same region? As I was my intention to purchase just the one bottle, I had to laugh to myself  because I left with 6 bottles im in sales myself so  I do look for good service, and so in this instance I wanted you to know how great this team member is for your business"
"Just a quick note to say thank you (Glengarry Newmarket) again for organizing all this for me, for your help in the selections and for making everything so stress free! Also, and most importantly, a huge thank you to Mallory for her calm, efficient and excellent service during the 'pick up' last night and the falling box/broken bottle incident.  I have to admit that I was in a bit of a state after an unpleasant end to the working day and that could have been the ‘final straw’ but Mallory’s customer care was great and I was able to go away 'OK'"
"For lunch I braved the rain to head to Dida's (Victoria Park), and I'm so glad I did! Not just for the warm and comfortable setting, but the scotch fillet and thick-cut house chips were perfectly prepared. That rich, creamy mushroom and brandy sauce was awesome, your chef clearly knows what's up. All free-range meat and eggs too which makes a huge difference on taste. You won't find a better price for this quality anywhere else in Auckland. You guys made my day, see you again soon! - Michael"
"(Dida's Wine Lounge & Tapas, Jervois Road) So close to work, and such a handy / cheeky stop on the way home in the afternoon! Lovely Food, and wonderful Red Wine. A great place to cosy up in the winter too, so nice and warm inside. The Roasted Lamb on Rosemary stalks is to die for... and the Ham wrapped Prawns! Devine."
"(www.glengarry.co.nz) This is just to say thanks, not just for splendid deals, but for making it all so much fun. Great selections delivered with humour and wit. I always have a chuckle when looking through the mailings."
"I just wanted to let you know how amazed I am with the service you've just given me for my first order! I ordered 2 expensive bottles of champagne on-line (last Friday) and these were delivered on Monday, by courier, neatly packed and to the right address (I had asked for delivery to work)!"
"Thank you, the wine arrived this morning. A double bonus was the smiling delivery person :) Look forward to the next order. Fantastic service guys & gals. Keep on keeping on"
"Thank you thank you thank you the Dom Rd in store rapper. Solved lots of problems. Great wine selection too thank you. All round fab service."
"Just wanted to say a big thank you for such a lovely evening. We all enjoyed the food and the wine matching was amazing. The staff were friendly and we all had such a great time. I will be recommending Dida's Victoria Park to others."
"Just a quick email to say thanks. I received the order this morning and am more than happy with the super quick delivery and great packaging. I'll definitely be shopping again :- ) Alastair"
"Guys and Gals! You've excelled yourselves with this clean, crisp, easily navigable new e-mail / web layout - excellent!! Alan"
"Hi Tina, Thank yoooou for your wonderful service, I really appreciate your help, it's been a delight working with you. Kind regards, Chris"
"Arrived home from town yesterday to find my order had arrived - I am amazed at how quickly it was delivered - THANKYOU!! I shall certainly be ordering through you again. Now I can enjoy my wine! Kind regards Louanne"
"I just had a lovely phone call from Mattï-Company Garden of Eden. He phone in to say a big Thank you to Mariaï-the wine arrive on time in spec. He was impressed with the wines chosen and said that Maria was a huge help"
"I thought I would let you know that two of our staff members have just been into the Ellerslie shop and they said the person there was so helpful and knowledgeable"
"I went to another of your degustation dinners at Didas on Friday (again fantastic) and we were thinking about a similar sort of dinner or a tasting with food for the client"
"The most satisfying part of dealing with Glengarry is that the staff are such great wine enthusiasts and, as a winemaker, I enjoy that enthusiasm more than anything. Your staff are our ambassadors andï-I would rather spend time with them than the public"
"I thought I would pass on to you the comments from our CEO's PA on the wines we ordered and asked to be wrapped. Glengarry have done an excellent job and they look terrific.ï-Please pass on our thanks to the people who packaged up the wine."
"In the last two weeks have ordered two gifts of wine for delivery. Both arrived beautifully wrapped and with cards for only $1. Excellent service, I will certainly be using this service again. Thanks!"
"Just a wee note to say a BIG THANK YOU, to you and your staff (at Dida's Vidtoria Park). It was a lovely evening - staff are friendly and the canapï-©s were excellent. I will keep the venue in mind for future meetings and events."
"Arrived home from town yesterday to find my order had arrived - I am amazed at how quickly it was delivered - THANKYOU!! I shall certainly be ordering through you again. Now I can enjoy my wine! Kind regards Louanne"
"Hi Paula, thank you for making this happen - it arrived on time for my mother's b-day which was great! Thanks - I really appreciate the great customer service - thank you making a special effort. All the best, Tim Brinkman"
"We just wanted to thank you all for a wonderful evening on Saturday for Lucy and Haydons engagement (at Dida's Victoria Park).ï-We were very impressed with the flawless service,given that the room was so crowded. The food was amazing, the wine flowed all night and the bar looked so beautiful. Thank you again, everyone had a great night"
"Hi, I just wanted to thank you for the fabulous job you did in rushing a gift to my parents, in time for their wedding anniversary. You managed to get the gift from Mission Bay to the Kapiti Coast overnight, at a delivery charge of just $6. I am very grateful and will be using your site to order more gifts in the future. Kind regards. Louise Smith."
"You have a wonderful team representing your Glengarry's Sales Street site, and they are very customer service focused. Obviously working in Manukau, I choose to deal with the Sales Street Branch. Great customer service makes customers willing to go out of there way to deal with shops that are not necessarily closest or most convenient. Buying liquor these days is like buying cars, you have so many more choices to where you spend your money and with whom. Cheers Gavin"
"Hi there Just wanted to give you guys some positive feedback... I'm currently in Malaysia and wanted to get a bottle of bubbles delivered to a friend. Your website has to be the best website in Wellington for getting a delivery made, without fuss and without ridiculous verification requirements. It was simple to organise and, as a result, I'll be back! Thanks so much GG. Cheers A satisfied customer"
"On Tuesday, I entered your Glengarry store on Courtenay Place to purchase a couple of bottles of wine to gift to some friends. Not knowing what sort of wine to choose win, I enlisted the help of your employee .I just wanted to let you know what a great job he did - he was both helpful and well informed on what he was talking about. It is also worth noting how non-condescending he was in dealing with me, something I believe is very important in such a specialist area as wine. As I'm sure you realise, it is positive experiences such as this which not only create returning customers, but also generate positive word of mouth. When leaving the store, I thanked him and obtained his name (Ben) as well as your email address to pass on the positive feedback!"
"To the Employer of Devonport Didas staff, I just wanted to let you know, as I'm sure you already do, that Patrick and his team at Devonport Didas are absolute GOLD! I had a surprise birthday party for my husband last Friday night with just over 20 of us and right from me making the booking early in the week Patrick made it all an absolute breeze and his customer service was/is flawless! Sadly something that we find a rarity these days when we go out. Ourselves and other friends attending that night are fairly new locals to the area and now will be regular patrons to Didas because of the service we received. Cheers, Kylee Strathdee - Stylist, hair & makeup"
"Hi Liz, I just picked up my glassware from Madeleine - It feels like Christmas! Thank you and the whole Glengarry team for this awesome prize. It's not even lunch time and I am itching to try out the new glasses already! I will definitely be telling all my friends and family to get shopping at Glengarry! Regards, Kirstin"
"I am very very impressed with your service. I placed my order around 9am today and it has arrived gift packed as requested by 11.45am!!!! I jumped on your website to see if you had testimonials or feedback but you didn't perhaps this is something you could add, and I would gladly submit a testimonial. Thank you very much for dealing with my order in the manner you did (all aspects) You must have a fantastic team and are obviously very well organised I will not hesitate to order through Glengarry again I looked at many sites this morning for wine purchases - I am glad I stopped at yours. The word shall be spread!! THANKS AGAIN Matt"
"Thank you (Matt) for your attentive assistance during our visit to the store last month - Karin and I enjoyed several fine meals in Auckland, Coromandel and Bay of Islands accompanied by delicious wine purchased at Glengarry.ï-You were right about the Hay Paddock Syrah - 2007 had enough bottle age but not too much.ï-Seeking out Rockburn Pinot Gris here after several tastings there. Will visit Parnell on our next venture there about 10 years hence.ï-See you then (?)ï-Eric Engelman (USA)."
"Anna - all sorted today, thank you, and a brand new member of the Glengarry club to boot. A real pleasure over the last few days to deal with a Company that understands, and delivers on, Customer service and is prepared to go that little bit extra - it makes all the difference and puts you above the crowd. And when I called in today young guy in the shop today was also polite, friendly and efficient. People will quickly bag a business or service if it's not up to scratch (and so they should), but all too often they don't acknowledge service excellence... so here you go. Thanks again to you and your staff. I'll be back soon! Best Regards... Rick"
"Was visiting from  Australia staying in the CBD and dropped by for breakfast one day... and then everyday for 5 days! Great coffee, superlative food, terrific staff! Nice work guys!" Ron Sedon, General Manager, Cable Beach Club Resort & Spa
"Hi Zane, Just a quick note to thank you for all you help over the last few weeks with regards to the wines, beers and spirits you supplied to the M/Y Gloria Maris. You personally went above and beyond to make sure our deliveries turned up correct and on time, sometimes at very short notice. Your services where very professional and I will be sure to use glengarry as a first choice upon return to New Zealand and will recommend Glengarry to any friends or colleagues coming to Auckland in the future. Many Thanks, Rhys"
"Hello from Allan, Many thanks Paula. My Order was delivered on time, nicely gift wrapped, and my brother in law Vlad, was chuffed to bits. I am not the sharpest person on the old laptop, so I was probably beginning to get flustered, when I clicked on the Help box. I would again compliment you on your friendly web site and how easy it was to complete the Order. I am usually pretty pessimistic when I order on line , but in your case I need not have worried. Again, thank you very much indeed."
"Hello Kathleen, Many thanks for your reply. Of all the companies we have emailed, you are the only one to respond. We appreciate your courtesy." Janice and Clive



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