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FAQ

Here are the answers to some frequently asked questions

Do I need to register to purchase from this site?
What pricing does Glengarry show online?
Is the web site secure for me to buy online?
How do I buy online?
How do I pay for an online order?
When and how do Glengarry deliver?
Is the product protected in transit?
Can Glengarry deliver to someone on my behalf?
I won't be at home, but my son will, he's 17 years old, can you deliver?
What if no one is around when Glengarry delivers?
Okay, so now I've bought it, how do I return it?
Who can use this web site?
How secure is this web site, is it safe for me to buy online?
Is my privacy protected if I use this web site?
Who can I contact if I have any other questions or feedback about this web site?

Do I need to register to purchase from this site?
Yes, to purchase you do need to be a registered customer and logged in. Join today to receive Everyday Great Value every time you shop, instant random rewards and a monthly voucher, and hey; if that’s all you’d like from us, then just let us know and we won’t send you any of our promotional material. However...

- We would love to inform you about all the cool and groovy new things before anyone else, like all the new releases, upcoming events, exclusive offers etc.

- We would love to invite you to our unforgettable tastings and events. And you know what? Sometimes they’re free - not a single brass razoo required!

- We would love to offer you the chance to grab the small parcels of winery clearance deals that we can’t offer to everybody.

- We would love to treat you to random acts of kindness - one-off, on-the-spot thank you gifts, reserved exclusively for people who are on our customer list.


What pricing does Glengarry show online?
Our online prices are for the supply of items in New Zealand and are shown in New Zealand dollars inclusive of GST. The pricing shown on the website before you log in, represents our Glengarry customer pricing. Of course prices do change from time to time and we reserve the right to do so.

Is the web site secure for me to buy online?
Information about the website and security is contained here.

How do I buy online?
That's the easy bit! Simply register as a new user if you haven't already and login. You find items to buy in a number of ways such as using the menus on the left and the quick and easy search feature at the top centre of the screen, browse through the tabs. You'll find it quick, easy and intuitive. As you shop and add items to your cart they'll appear on the top right of the screen. When you are ready to finalise your purchase click on the red shopping cart, top right of your screen and follow the steps.

How do I pay for an online order?
We accept payment by most major credit cards with the option to store multiple cards as tokens. Tokenization is the process of replacing sensitive data with unique identification symbols that retain all the essential information about the data without compromising its security.

When and how does Glengarry deliver?
Standard Delivery: We deliver nationwide to the modest tune of $4.50 per case (of 12 bottles or less).
Urban Orders: Your order will be delivered within 1-2 working days.
Waiheke Island Orders: Your order will be delievered within 2-3 working days.
Rural Orders: Your order will be delivered within 3-5 working days ($8.50 per case).

Urgent Delivery: Need your order urgently? If you live in Auckland or Wellington CBD we can arrange for your order to be delivered within a mere 3 hours.
Auckland CBD: Your order will be delivered within 3 hours ($15 per case).
Wellington CBD: Your order will be delivered within 3 hours ($15 per case).

Super Urgent Delivery: If you are in the middle of the Auckland or Wellington CBD and forgot that special gift bottle, the drinks for the product launch, or have something evolving where you just have to celebrate, we do that too. We can pop your parcel on an environmentally friendly push bike and in your hands within the hour.
Auckland CBD: Your order will be delivered within 1 hour ($18 per case)
Wellington CBD: Your order will be delivered within 1 hour ($18 per case)

Night Delivery: Need your delivery to arrive when you're home? If you live in Auckland CBD we can arrange same day delivery between 5-8pm, if you order by 2pm. Orders placed after 2pm will be delivered between 5-8pm the following day.
Auckland CBD: Your order will be delivered between 5-8pm ($12.50). Your order will be delivered the following night between 5-8pm ($10.00).
Wellington CBD: Your order will be delivered between 5-8pm ($12.50). Your order will be delivered the following night between 5-8pm ($10.00).

Saturday Delivery: Yes, we can. And we will. It's just $6.50 per case for Saturday delivery. The Saturday offer currently has to exclude rural deliveries, but hey, who knoww what we'll be able to achieve in the future?

Custom Delivery: Hey, most things are possible! Call us on 0800 733 505 or email us to arrange.

International Delivery: Yes, we do deliver internationally! Find more information about international delivery on our delivery page. Call us on 0800 733 505 or email us to arrange.

Is the product protected in transit?
We use secure packaging for all deliveries and the products are insured to your door.

Can Glengarry deliver to someone on my behalf?
Glengarry can deliver on your behalf, however the same delivery and payment rules apply.

I won't be at home, but my son will, he's 17 years old, can you deliver?
Sorry, Glengarry cannot, will not, deliver our products to anyone under 18 years of age. In fact if you look under 25 years of age you'll have to provide I.D. to us upon delivery. Remember, if you use our site to purchase alcohol and are under 18 years of age then you're breaking the law.

What if no one is around when Glengarry delivers?
If the delivery point is unattended the product will not be left, it will be returned to the depot or our warehouse as we require someone to sign for all deliveries. Sorry, we don't deliver on Sunday (except for large orders by prior arrangement) but you can tick the box on the checkout page for us to contact you when placing your order and arrange to pickup your order from one of our retail stores.

Okay, so now I've bought it, how do I return it?
Our guarantee policy stretches across our retail stores and into our online business - when buying online, I want to ensure that you're still receiving the dedicated service and care you'll find in any of our bricks & mortar stores. So if by some chance you do receive a faulty or damaged product, we'll replace it, no question. Don't destroy the product, just give us a call on 0800 733 505 and we'll work through the process of getting the product back to us and providing you with a replacement or credit. If the wine simply doesn't suit you, perhaps was not what you were expecting, we get that; just contact us and we'll sort it for you. In fact, if there's a problem with anything (well, anything to do with wine), drop us an email, we'd love to hear from you and assist in getting it right. 

Who can use this website?
www.glengarry.co.nz is able to be browsed on the Internet without restriction, however, you must be registered, logged in, and comply with our terms of sale in order to purchase items online. Glengarry has complete discretion over who it accepts as an online registered customer and reserves the right to cancel the online registration of any customer at its absolute discretion.

Remember, if you use our website to purchase alcohol and are under 18 years of age then you're breaking the law.

Note, this website and all of its contents are the subject of copyright and are owned by Glengarry Hancocks Limited. All rights reserved. No portion of this website or the information downloaded from this site may be reproduced in any form, or by any means whatsoever without the prior written consent of Glengarry Hancocks Limited.

How secure is this web site, is it safe for me to buy online?
We have configured our computer servers and written our computer software to be secure. We use an internationally recognised 'Secure Socket Layer' (SSL) encryption protocol to encrypt all personal data that you type into our site, before it travels across the Internet to us. On these screens you should see the identification symbol that your browser uses to indicate it has a secure connection, such as the "golden padlock" symbol at the bottom of your browser. Once we receive your order data it is stored on a secure server behind Glengarry's firewalls while your order is processed. Our website is very secure, we hold credit cards for Quick check out, these are held securely with protection around them against hackers and thieves.

Is my privacy protected if I use this website?
We respect your privacy and will protect it. We only disclose information to third parties where necessary e.g. your address to a third party courier when we are needing that courier to make a delivery to you.

You can review and change your personal details, unsubscribe from our promotional offers and/or cancel your registration to our online site at anytime on your Personal Page.

We always ensure that we comply, for your peace of mind and our protection, with the Privacy and Consumers Guarantee Acts.

Who can I contact if I have any other questions or feedback about this website?
Please email webmaster@glengarry.co.nz


All prices are stated in New Zealand dollars inclusive of goods & services tax (GST). Alcohol is supplied under our licence which can be viewed here. In order to purchase alcohol you must be over 18 years old and legally entitled to do so. All transactions are subject to this and all our other Terms and Conditions, which can be viewed here. Please note that your web browser must have cookies and javascript enabled in order to use all of the features of this website, including online shopping.

Copyright ©2005-2017 Glengarry Wines Limited