26 MARCH 2020
Late last night we received notification that the Ministry of Business and Enterprise had added online sales of liquor via contactless delivery to the Essential Services list. While the hatches remain battened down on our physical stores, this does mean that our online store is now open for business.
We realise we’re a little late in the day with this message, but we first took the time to double-check our plans and run through the process with our team, everyone’s health and safety being a prime focus.
If you ordered online in the last few days, the team did an amazing job of clearing all pick screens by end of trade. These are with our couriers and on their way.
Don’t hesitate to reach out for any assistance; our sales team are online via LiveChat and firstname.lastname@example.org
With the absolute need for couriers to put urgent supplies to the community first, the priority will be lower on our goods, and our delivery times will be extended. All deliveries will be made by courier, using the social distancing practices we described recently. Click and Collect has been suspended; you need to be staying at home. We are taking orders now, and will start preparing them from Monday next week. Feel free to order now.
It’s a difficult time for everyone, but absolutely necessary for our community. We are appreciative of being able to continue to serve our Glengarry community during this time.
25 MARCH 2020
As of the end of today, all Glengarry stores will be closed for the duration of the lockdown.
As far as online trading goes, the Government is yet to decide as to whether the NZ liquor industry can continue online; thus, from end of today, all online retailing across the country will cease. Obviously, that includes Glengarry.
We expect to be slammed today. Consequently, our team working instore, and those preparing our online orders, have additional safety measures in place. Please show patience and consideration when dealing with them; a little kindness and civility will go a long way. At the forefront of these measures is the safety of both our team and the wider community. We do have the capacity today to get the orders awaiting dispatch out. Orders you place today will also be dispatched, thanks to the excellent support of our logistics partner NZ Post.
These are monumental times for everyone. As a family-owned company and New Zealand’s oldest wine retailer, we’re trying to do right by our people; that of course includes you our customers. We thank you for all your support and look forward to connecting with you again when we reopen. It won’t be total radio silence; we have a rich seam of stories to draw upon. Information, education, a back catalogue of humour. Anything that sheds a bit of light in these grey times is good, we say. We’ll all come back stronger. Stay home, stay safe, be kind.
We are actively putting the safety of our teams and of you, our customers, at the forefront of our planning around Covid-19.
Early in January, we updated our team on the evolving situation and ensured that everyone was following good hygiene practices and maintaining clean and tidy stores.
As part of our strategy, we are requiring team members who are currently travelling, or have travel plans in the near future, to go into isolation for two weeks upon their return. Going forward, we have restrictions on travel for the next few months. This may mean your favourite Glengarry team member won’t be behind the counter for a short period; we can assure you that those stepping in will be able to provide you with excellent service and any advice you may need.
We are asking our international visitors to delay their travel to New Zealand over the coming months, which will result in the postponement of the related events. We appreciate your understanding. We are also asking our suppliers, both domestic and international, to connect with us digitally. We’re sure that limiting face-to-face meetings is in everybody’s best interest.
We are also providing Zoono hand sanitiser and surface spray to all of our sites and ensuring that these products will be used effectively.
We have excellent resources and support for our online sales, and have increased our delivery capabilities. Everything is organized to ensure that we can get your orders to you direct.
As a family-owned business, our commitment to our people extends beyond our employees, with our team and their family members all being provided with free access to the flu vaccine.
The well-being of our team, our customers and the communities that we live in is at the centre of all our decisions.
As the situation evolves, we will keep you updated.